Shipping / Returns / Exchanges / Payment Methods
Fernie Brewing Company Shipping, Returns/Exchanges Policy:
- Shipping times begin when your item has left Fernie Brewing Company, please allow 1-2 business days for processing after placing your order.
- Fernie Brewing Company currently ships within Canada and the United States, international orders outside of the United States must email us for shipping rates.
SHIPPING WITHIN CANADA:
Fernie Brewing Company offers FREE SHIPPING within Canada for orders of $150 or more.
For orders under $150 within Canada we offer a flat rate of $15 for a tracked package via Canada Post.
Please allow 2-4 weeks for items to be shipped within Canada.
SHIPPING TO THE UNITED STATES:
All shipments to the United States will be charged a $30 flat rate for a tracked package.
Please allow 4-6 weeks for items to be shipped to the USA.
FOR INTERNATIONAL SHIPPING:
For international shipments, please contact us for a quote on shipping prior to purchasing.
Customs & Import Duties:
- Customs and/or import duties are charged when the parcel reaches its destination country. These charges are paid by the recipient. Unfortunately, we have no control over these charges as Customs policies and import duties vary widely from country to country. We recommend contacting your local customs office about this for further information.
- If you're in Canada, you will be charged the appropriate tax for your province (HST or PST) plus GST. USA orders are subject to Customs and duty fees as well as any state or county taxes which apply to your residence.
- If the product you ordered doesn't fit or is unsatisfactory, you have 30 days from the date of purchase to exchange or return your item for a product of equal or lesser* value OR a full refund, excluding the original shipping cost.
- All returns/exchanges made from our online store can be completed in store, or email email@example.com for return instructions. Please quote your name, order number, item returning/exchanging and the reason for the exchange in your email.
- To qualify for refund/exchange:
- The product(s) have not been washed OR worn.
- The product(s) have not been damaged or soiled.
- All sale items are final sale. No refunds or exchanges.
Fernie Brewing Co. accepts Visa, Mastercard, Amex and Paypal via the online store. Any refunds will be returned via the original payment method.