Shipping FAQ's

We love our merch, and hope you do too. Here are some FAQ's to help guide your shopping experience. If you still have questions, please contact us.

Shipping:

  • Shipping times begin when your item has left Fernie Brewing Company, please allow 1-2 business days for processing after placing your order.

SHIPPING WITHIN CANADA:

  • Please allow 2-4 weeks for items to be shipped within Canada.
  • Shipping to a Canadian address is a flat rate of $15 for an untracked package or $20 for a tracked package.

INTERNATIONAL SHIPPING:

  • Boat: Please allow 6-8 weeks for international shipments by boat, no tracking available. $25 flat rate.
  • Air under 1 kilo: Please allow 2-4 weeks for international shipments by air, no tracking available. $40 flat rate.

Customs & Import Duties:

  • Customs and/or import duties are charged when the parcel reaches its destination country. These charges are paid by the recipient. Unfortunately, we have no control over these charges as Customs policies and import duties vary widely from country to country. We recommend contacting your local customs office about this for further information.

Taxes:

  • If you're in Canada, you will be charged the appropriate tax for your province (HST or PST) plus GST. USA orders are subject to Customs and duty fees as well as any state or county taxes which apply to your residence.

Returns/Exchanges:

  • If the product you ordered doesn't fit or is unsatisfactory, you have 30 days from the date of purchase to exchange or return your item for a product of equal or lesser* value OR a full refund, excluding the original shipping cost.
  • All returns/exchanges made from online store must be completed in store.
  • All refunds under $200 are cash only.
  • All sale items are final sale. No refunds or exchanges.
  • To qualify for refund/exchange:
    • The product(s) have not been washed OR worn.
    • The product(s) have not been damaged or soiled.