Canada Post Service Disruption FAQ

WHAT'S HAPPENING?

Canada Post is in negotiation with its employees on a new labour contract. As a result, there is currently a service disruption. As our items are shipped via Canada Post, shipments may be delayed because of this service disruption. For the latest information, please see Canada Post’s website. We are now offering FREE IN-STORE Pickup - so if you will be in Fernie, please select this option.

WILL THE CANADA POST SERVICE DISRUPTION AFFECT MY DELIVERY DATE?

Our shipping method is via Canada Post, so parcels may be delayed because of the service disruption. 

CAN I STILL HAVE MY ORDER SHIPPED DURING THIS SERVICE DISRUPTION?

During the service disruption, Canada Post will continue to ship and deliver orders, but they may be delayed. You may also select FREE IN-STORE PICKUP and we will have your order ready for pick up in our Tasting Room.

I HAVE AN ORDER IN TRANSIT, WILL IT STILL BE DELIVERED TO ME?

If you have an order in transit, the expected delivery date may no longer be accurate. You can access your order details via the Shipment Confirmation Email that you received.  Or feel free to contact us at 1-855-777-2739 or email our at store@ferniebrewing.com 

THE DELIVERY DATE THAT WAS COMMUNICATED TO ME HAS PASSED AND I HAVEN'T RECEIVED MY PACKAGE YET.  WHAT SHOULD I DO? 

Because of the Canada Post service disruption, the delivery date that was communicated to you may no longer be accurate. We’re sorry for the delay and appreciate your patience.